Tel: 0845 122 7555

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Support

We offer fully comprehensive support contracts over the whole spectrum of IT solutions supplied. From a hardware and network perspective we offer varying levels of service level agreements ranging from break/fix to return to service within a given time frame. This can be tailored to include all parts and labour, total site support, specified equipment only or other combinations preferred by our customers.

With regard to software, support includes:

• Telephone advice and guidance
• Remote connection to customers systems 
• On site support, by atrrangement
• Version upgrades to new releases 
• Legislative changes

Helpdesk

Our support desk personnel are accredited to the highest standards in the products that they are supporting.

Our support function is complemented by an industry leading automated service management system that escalates calls according to your individual service level agreement.

"Overall, Holbrook is a good and technically competent company that delivers what it says it will do. The people are easy to work with, enthusiastic and committed. We have now outsourced management of all our IT systems to them and they are a very highly valued business partner".

John Hayward
Managing Director - Chesterfield Special Cylinders
http://www.chesterfieldcylinders.co.uk/